SharePoint link to the TeamMate_Advanced_Integration_updates file
TeamMate+ Advanced Integration Add-In Test – One Page Job Aid
This document explains how to test the TeamMate+ Advanced Integration Add-Ins for Microsoft Word, Excel, and Adobe Acrobat/Reader. It also shows how IT (HireIT) can obtain the latest version of the Advanced Integration Installer if reinstallation is required.
Step 1: Access the Support Page
1. Log in to TeamMate+.
2. In the upper-right corner, click your username.
3. Select ‘Support Page’ from the menu.
Step 2: Locate Advanced Integration Tests
4. Scroll down to the section labeled ‘Advanced Integration Tests’.
Figure 1: Advanced Integration Tests screen
Step 3: Run the Integration Tests
5. Click ‘Test’ next to each of the following:
• Launch Word sample document
• Launch Excel sample workbook
• Launch Adobe Acrobat/Reader sample PDF
6. Verify that each application opens successfully and that the TeamMate integration initializes.
Step 4: If Any Test Fails
If any of the tests fail, a HireIT ticket should be submitted to install or reinstall the Advanced Integration Add-In. Installation requires IT Administrator privileges.
Step 5: How HireIT Gets the Latest Advanced Integration Installer
The screenshot below shows where you would get the file so (HireIT) can install the latest and greatest Advanced Integration Installer directly from TeamMate+. This installer supports Adobe PDF, Microsoft Word, and Microsoft Excel integrations.
Figure 2: Integration Installers – IT Administrator Installer
• Navigate to the ‘Integration Installers’ section.
• Under ‘IT Administrator Installer’, select ‘Advanced Integration Installer’.
• The installer downloads to the Downloads folder and must be run by HireIT
Key Notes
• Successful tests indicate the add-ins are installed and working correctly.
• Failed tests typically indicate the add-in is missing, outdated, or corrupted.
• End users should not attempt installation themselves; HireIT must perform the install.